The Center for Hospitality Research at Cornell University just released its latest report, “Building Customer Loyalty – Ten Principles for Designing a Customer Reward Program,” by Michael McCall, Ph.D., Clay Voorhees, Ph.D., and Roger Calantone, Ph.D. Report link – CHR
Hotels call it “revenue management†and we frequent guests call it the “room rateâ€. I started this article in response to a New York Times Practical Traveler article “Hotels: Fewer Deals but Low Rates†published this week. My initial reaction
Independent hotels bound together under a single hotel loyalty program currency is a good idea whose time has come. Stash Hotel Rewards has launched a marketing campaign hitting the major industry papers this week. I’ve seen articles all week in
I missed the past three weeks of loyalty promotions weekly updates due to the death in my family and bouncing up and down the west coast since April 28. My life is settling back into a predictable pattern and here
My headache subsided as we reached the sea air of the city of Ventura around noon Sunday. The morning coastal fog was a little less brown traveling out of Los Angeles County. SoCal is so crowded. Truly. It is a
Most hotel loyalty programs clearly state a member will only receive elite qualifying credit for one hotel room per hotel stay. An interesting question on FlyerTalk asked: Is it possible to book two different Hyatt Hotels for the same day and
Results from an American Hotel & Lodging Association (AHLA) indicate nearly 40% of hotels are using flash selling like last minute website sales, or Twitter and Facebook specials. I saw some examples of flash selling with Hyatt and Starwood hotels
I am finally getting around to writing about The Big Welcome Back from Hyatt Gold Passport when I see Gary Leff is giving away free Hyatt nights at View from the Wing blog. The only thing better than a free
HHonors “Fast Ways to Free Stays” started yesterday. Members can choose to earn free night certificates, good for one year at nearly all 3,500 Hilton Worldwide hotels. One free night certificate is earned with every four (4) hotel stays or
The current Priority Club Rewards Pointbreaks list of hotels expires Tuesday, March 30. I have been checking for the new batch of hotels, but nothing yet. These incredible deals at 5,000 points per night save a minimum of 50% on
