For the past several weeks I have been thinking about writing a piece on hotel brands and hotel market segments. The release yesterday of the JD Power 2008 North America Hotel Guest Satisfaction Study brought the idea back to the forefront. Overall customer satisfaction with hotels is on the decline. The luxury and extended stay…
Marriott Hotels
Category Archives for Marriott Hotels.
Global Positioning of Hotel Chains
Bill Marriott (of Marriott Hotels) wrote a blog post last week, “Weathering Turbulent Times” in which he states “business outside of North America is terrific – and that’s where over 60% of our new full-service hotels will be built.” I frequently see articles about large international contracts for new hotels in India, China, and…
At the Beach
related story to yesterday’s post: Marriott CEO Says International Markets Still Strong but U.S. Weaker than Expected
This Desert Life- JW Marriott Desert Springs Resort, Palm Desert
This Desert Life – JW Marriott Desert Springs Resort in Palm Desert Resort lagoon flows directly into hotel lobby and gondola boat rides are available. The JW Marriott Desert Springs was the one loyalty program chain hotel in the Coachella Valley that had the WOW factor. What I mean is that upon entering the lobby…
Ritz-Carlton, Half Moon Bay: Public Exclusivity, California-Style
Ritz-Carlton, Half Moon Bay, California Available as a Marriott Rewards Partner Award 1 night = 70,000 points; 3-nights = 150,000 points; 5 nights = 200,000; 7-nights = 250,000 points Paradise with an Ocean View Some people have an image in their heads of California Pacific Ocean views. The Ritz-Carlton Half Moon Bay has commanding views…
Rocky Mountain Wired Less in Colorado
Hyatt Regency, Denver – lobby “Now his life is full of wonder but his heart still knows some fear Of a simple thing he cannot comprehend Why they try to tear the mountains down to bring in a couple more More people, more scars upon the land” -John Denver Pim and Colorado aligned for a…
The Super-Affluent Don’t Do Super-WalMart
Laurence Geller listed some interesting data points in a blog from Jan 18, 2008. His piece discusses the widening divide between Generations X and Y mass consumers and the truly “super-affluent”. In 2006, the affluent spent on average $2,400 on hotels and resorts, while the super-affluent spent $61,200. He argues new brands will proliferate as…
Major hotel loyalty program brands on Conde Nast Traveler 2008 Hotel Gold List
The Conde Nast Traveler Gold List describes itself as the “Best Places to Stay in the World, selected by readers of Conde Nast Traveler.” Loyalty Traveler has examined a subgroup from this list to determine the hotels which also are part of major hotel loyalty programs. These hotels have the attribute of being available using…