Hotel Value for Frequent Guests
Category Archives for Hotel News.
Case Study: Hilton Worldwide looks at Hilton HHonors since the launch of new rewards eight months ago. Several data points provided by Jeff Diskin, Hilton Worldwide Senior VP of Customer Marketing give insight to the current state of Hilton HHonors. 45% of all Hilton guests are HHonors members. 200,000 rooms are available as Premium Room…
While I wish I had some insight to Hilton Worldwide’s reaction to the HHonors Premium Room Rewards points devaluation discussion, I don’t. What I have learned from HotelNewsNow today is Hampton turns to guests, developers for innovation and oatmeal is the corporate reaction coming soon to a Hampton Inn near you. Oatmeal and 12 toppings to…
Market Metrix founder Jonathan Barsky published a piece last week on hotel loyalty program effectiveness – ‘Hotel loyalty programs offered by chains and independents are growing in popularity’. The introduction to the article concludes hotel loyalty programs are easier to use than frequent flier programs. I guess that is why I don’t get $250 for finding…
by Ric Garrido
‘Joey Quits’ is a viral video of a guy who quits his job at Marriott Hotels Renaissance Providence accompanied by the ‘What Cheer? Brigade’ band. Barbara DeLollis, writer of Hotel Check-in at USA Today has a little more background on Joey’s story. Hotel Check-in also has another story on a fired hotel employee at the Casa Monica Hotel in St. Augustine,…
Turns out $16 muffins invoiced by the Capital Hilton in Washington, D.C. for a 2009 Department of Justice conference is disputed by Hilton Worldwide. The global hotel company responded to the public outrage over exorbitant muffin charges that has been coined as “Muffin-gate“. The muffin-gate story was fueled by hundreds of reports that the invoice for an…
Hyatt Hotels announced in a press release September 19 the creation of the Hyatt House extended stay brand with 54 hotels through conversions of the current 38 Hyatt Summerfield Suites, and the addition of 16 recently acquired Sierra Hotels that joined the Hyatt chain September 1, 2011. Hyatt House rebranding and signage is expected to be completed by early 2012…
Loyalty Traveler has been my travel writing business since April 2006. Loyalty Traveler blog is primarily about hotel and airline loyalty programs, hotel brands and airline fare sales and industry news. Read more... 