WOW Air abruptly shut down all operations worldwide today with thousands of passengers stranded, many on the wrong side of the Atlantic from their home. Many airlines including Icelandair, Norwegian, Wizz and Easyjet have announced rescue fares to assist passengers out of Iceland and other places.
Icelandair and Norwegian are offering discount rescue fares to assist passengers across the Atlantic.
There may be more airlines available with rescue fares since this is still a developing story.
Are you stranded with a WOW air ticket?
We are offering stranded WOW air passengers discounted Economy fares from selected destinations.
As a result of WOW air’s operational halt, we have set up discounted Economy fares for stranded passengers en route to, from, or through Iceland.
These fares will only be available for passengers who have already embarked on their journey, and have a return ticket with WOW air between 28 March and 11 April 2019. The fares are subject to availability.
The price for the discounted fare tickets, excluding taxes and fees:
|To/From Europe||USD 60|
|To/From North America||USD 100|
|Europe-North America/North America-Europe (VIA Keflavik)||USD 160|
The fare includes carry-on baggage of up to 23lbs and a checked-in bag of up to 50lbs.
We ask all stranded passengers who require assistance to fill out the form below with information about your WOW air flight. Provide a copy of your WOW air, ticket and other supporting documents, and contact us by phone or on social media.
For faster turnaround, we kindly ask you to complete the form before calling our dedicated hotline (+354 50 50 200 if you are in Iceland; or + 1(800) 223 5500 for North America).
EUROPE: London – Copenhagen – Frankfurt – Amsterdam – Berlin – Brussel – Dublin – Paris – Hamburg – Glasgow – Helsinki – Oslo
US & CAN: New York – Washington – Boston – Toronto – Edmonton
Only passengers who have already embarked on their journey, and have a return ticket with WOW air between 28 March and 11 April 2019, are eligible for discounted Economy fare tickets.
UK news has provided information on airline rescue fares and routes.
easyJet is offering rescue fares of £110 for affected WOW Air passengers between Keflavik and London Luton or London Gatwick for travel until the 14th April. (You’ll need to have a ticket issued before the 7th April).
To claim, contact easyJet’s customer services on +44 (0) 330 365 50302. You’ll need to provide your original WOW Air booking reference.
Norwegian will be offering rescue fares from Friday 29th March. The airline will be offering 25 per cent off its economy fares for travel until the 8th April 2019.
You’ll need to show a valid WOW Air booking to claim.
- Gatwick-New York JFK
- Paris CDG – Boston
- Paris CDG – New York JFK
- Copenhagen – New York JFK
- Amsterdam – New York JFK
- Stockholm – New York JFK
- Barcelona – Newark
3. Wizz Air
Wizz Air is offering rescue fares on flights between Reykjavik to London Luton for £74.99. These fares are valid for travel dates until the 10th May and subject to availability. You can book these on the Wizz Air website here but you’ll need to do so by 7th April and provide evidence of your WOW air flights (these can be to any London airport).
WOW Air Travel Alert March 28, 2019
End of Operation of WOW AIR
Information for WOW AIR passengers
WOW AIR has ceased operation. All WOW AIR flights have been cancelled.
How will I reach my destination?
Passengers are advised to check available flights with other airlines.
Some airlines may offer flights at a reduced rate, so-called rescue fares, in light of the circumstances. Information on those airlines will be published, when it becomes available.
What are my rights?
Passengers whose ticket was paid with a credit card are advised to contact their credit card company to check whether a refund of the ticket cost will be issued.Passengers who bought their ticket from a European travel agent (within the European Economic Area) as a part of a package tour (a package which includes flights and accommodation or other services) are protected by the Package Travel Directive. Those passengers are advised to contact their travel agent to arrange an alternative flight.
Passengers who may have bought travel protection, or those passengers whose credit card terms may include such protection, may be entitled to claim compensation and assistance due to delays or travel disruption. However, such compensation is often limited.
Passengers may also be entitled to compensation from WOW AIR, including in accordance with European regulation on Air Passenger Rights. In case of a bankruptcy, claims should be filed to the administrator / liquidator.
Where can I get up-to-date information?
This announcement will be published and continuously updated on the following websites:
– Icelandic Transport Authority: www.samgongustofa.is / www.icetra.is
– Keflavik Airport: www.isavia.is/en
– WOW AIR: www.wowair.com
– Posted at all relevant airports
General information about passenger rights can be found atwww.icetra.is