My first free night I earned from IHG’s Fall 2014 Into the Nights promotion is one I redeemed for a stay in London next week. When I made my reward reservation in the first week of May 2015, the Into the Nights free nights were posted on my account under ‘My Offer Status” tab and I was able to redeem the Into the Nights free nights online.
For the past month, the Free Nights Status no longer show up online when I check our accounts. While I was able to book IHG free hotel nights online last month, this function is unavailable this month.
Update Monday, June 29, 9:30am PT: Turns out the missing tab for IHG Free Nights Status is an IT glitch. See this thread on FlyerTalk for discussion on how to get the tab to reappear, if missing the Free Nights Status tab from your account. I logged out of IHG Rewards Club, went to www.intercontinental.com and logged into IHG Rewards Club from that website. My Free Nights Status tab appeared again in my account. So, you can still book Free Nights online, if you can get the tab functioning on your hotel loyalty account.
A call to IHG Rewards Club customer service revealed the free nights are still in Kelley’s account, however, at this time a phone reservation is required to book IHG Reward nights using free night credits like those earned from IHG promotions and credit card free nights.