An interesting situation happened with my Wyndham Rewards account for my hotel stay in Asheville the other night. When I checked my Wyndham Rewards account today, I was surprised to see I received 180 miles for the $90 hotel stay at the Ramada Asheville Southeast, North Carolina. Sure enough, my Wyndham Rewards account earning preference was set for earning US Airways Dividend Miles.
I had expected to earn 4,000 Wyndham Rewards points for the hotel stay with the 3,000 bonus points with the Summer 2015 promotion for my first stay between May 11 and September 7, 2015. Plus, another 1,000 Wyndham Rewards points for the stay as the new minimum earning level with the new Wyndham Rewards hotel loyalty program. That was the only reason I spent $90 to stay at a Ramada Inn off the interstate while visiting Asheville.
As far as I recall, my stay in Asheville was actually my first ever paid stay in the Wyndham Worldwide hotel chain. The dozen or so nights I have stayed at Ramada Inn and Wyndham Hotels & Resorts over the past few years were all through redeemed points. I purchased about 200,000 points through U.S. Travel Association Daily Getaways over a couple of years.
Thinking back, I realized that my Wyndham Rewards account was probably set to US Airways many years ago for a Dividend Miles promotion. I can only fault myself for that oversight. My mistake was not checking my Wyndham Rewards account to be sure it was set for earning Wyndham Rewards points before the Asheville hotel stay.
Hey Wyndham Rewards! Where’s the Miles?
The more interesting aspect of this situation is my Wyndham Rewards account shows I was credited 180 miles for the hotel stay in Asheville.
But, where are those 180 miles?
US Airways Dividend Miles program merged with American Airlines AAdvantage March 25, 2015. My Dividend Miles account number does not recognize me on the US Airways website, probably because I had no activity in that account for more than three years. I called US Airways customer service number and a representative told me that miles from Wyndham Rewards will not credit to my deactivated Dividend Miles account or go directly to my American Airlines AAdvantage account.
I called Wyndham Rewards and was told that I can’t reverse the stay to credit points, since I was already issued miles for the hotel stay.
What I would like to know is where are those 180 miles for my $90 Ramada Asheville hotel stay?
The entire morning run around on the phone with Wyndham reminds of the 1984 Wendy’s commercial “Where’s the Beef?”.
The Wyndham Rewards call center representative told me I will probably not receive anything for my Ramada Asheville stay.
Welcome to the new Wyndham Rewards. Kind of reminds me of the old Wyndham Rewards.
The truly disappointing aspect for me is I could have stayed at the centrally located Aloft Asheville Downtown for about the same rate as the Ramada Inn that night.
Update June 22, 2015: Wyndham Rewards reached out to me by email and posted 4,000 points to my account for my stay at Ramada Inn Asheville.