Strike 3 on Vancouver best rate guarantee claims came in an email from Radisson with a lame reason.
Two night stay Park Inn Vancouver.
$112.50 Canada Dollars per night booked on Club Carlson site. $258.76 CAD after tax.
$86.83 USD per night on Expedia for $199.75 USD after tax. $199.75 USD total = 249.38 CAD.
Best Rate Guarantee Rejection Reason:
Upon researching your claim, we determined that the cancellation policies are different; therefore, we are unable to approve the claim.
Our cancellation policy states you can cancel by April 20th for no charge.
The cancellation policy on www.expedia.com states cancellations or changes made after 2:00 PM (Pacific Daylight Time (US & Canada); Tijuana) on April 21, 2015 or no-shows are subject to a hotel fee equal to the first night’s rate plus taxes and fees.
Per our Best Rates Guarantee terms and conditions, a Competing rate is defined as a rate available online for the same date(s), the same length of stay, the same number of guests, and the same room type (i.e. room size and amenities) at the same hotel, in the same currency, subject to the same rate rules and/or restrictions.
Thank you for submitting your claim.
The reason given for my Radisson claim being rejected is due to Expedia having more flexible cancellation without penalty terms (April 21) than my Carlson hotel reservation (April 20).
At least this Park Inn was in North America. To file a Best Rate Guarantee claim for a Park Inn in Europe requires sending the claim form by FAX. The last time I needed to send a FAX last year, I was at a DoubleTree hotel in North Carolina and the front desk clerk helped me out by sending the FAX for me at no charge.
The different currencies would have been an acceptable reason for a denied BRG claim based on Carlson’s terms and conditions for same currency. I have noticed on several occasions with Expedia that a lower rate is offered in USD on the Expedia.com site than on country specific sites in another currency. Expedia.ca, the Canada website, had a higher price in CAD than the Expedia.com site in US dollars converted to CAD. I came across this same situation in Ireland when finding potential best rate guarantee claims on Expedia.com in USD when rates converted to prices in EUR. The Expedia.ie website priced hotels in EUR at higher rates equal to hotel sites.
One tip for getting approved best rate guarantee claims is find the Expedia site with the hotel rates in the local country’s currency and use that website for your best rate guarantee claim if the rate is lower there.