Like Rory McIlroy hoping to secure the Grand Slam of golf this weekend with a win at the Masters Tournament, I felt assured my Best Rate Guarantee claim filed with Best Western Hotels last night would be approved and secure my Grand Slam of Best Rate Guarantee claims across all hotel chains.
Best Western always seems to find an excuse for denying a best rate guarantee.
My Best Western best rate guarantee claim was denied and I think Best Western gave the dumbest reason I have ever received for a best rate guarantee claim denial in the hundred or more claims I have filed with hotel chains.
Best Western Plus Vancouver Uptown $129.99 reservation for 2 Double Beds for $149.49 CAD total.
Booking.com is one of the largest online travel agency sites, if not the largest worldwide for hotel room bookings. Major OTA sites tend to have more credibility and less wiggle room for hotel chains to weasel out of a best rate guarantee.
Booking.com Double Room with Two Double Beds $125 CAD.
Booking.com has room rate displayed in Canadian Dollars, just like Best Western site and same cancellation policy of April 17, like Best Western website. These are the most perfectly matched rate details I have ever submitted for an international best rate guarantee claim with any hotel chain.
Booking.com screenshot above was made after receiving the email my Best Western best rate guarantee claim was denied. The $125 CAD double room rate can still be booked on Booking.com.
Here is the reason given by Best Western for my best rate guarantee claim denial.
Dear Mr. Garrido,
Thank you for contacting Best Western International.
We have processed your Low Rate Guarantee Claim and the claim has been denied for the following reason(s):
“Bestwestern.com is sold out of the room type 2 queens nonsmoking; Room type must be bookable on both websites in order review”.
Terms and Conditions:
If you have any questions or need further assistance, please let us know and we appreciate the opportunity to be of service.
Best Western is denying my claim due to the room type I already have a reservation for and booked on the Best Western website is no longer available on the bestwestern.com website.
Only room type shown on bestwestern.com this morning is 1 Queen Bed, about 12 hours after booking my two double beds room on bestwestern.com.
This is not even logical. I booked the two double beds room type on BestWestern.com and the same room type is still available for a reservation at a lower rate on Booking.com. Seems like an easy way to get out of any Best Rate Guarantee claim if they can simply pull the inventory off their own Best Western website and then deny a claim.
And if the room is no longer available at the hotel, then why are two double beds still available to book on Booking.com?
Best Western.com room rate = $129.99 CAD and total after tax = $149.49 CAD
Booking.com rate room rate = $125 CAD and total rate after tax = $143.75 CAD.
No $100 Best Western Travel Card for me for an approved best rate guarantee claim – once again.
Best Western has an awful reputation when it comes to Best Rate Guarantee claims. I had one claim with Best Western denied several years ago, and after writing about the reasoning for the claim denial, Best Western corporate contacted me to say they had a meeting to change their policy following my case and my claim should have been approved originally. They even sent me a Best Western $100 travel card as compensation.
Have any readers had a Best Western Hotels best rate guarantee claim approved in the past two years?