This morning I cancelled my Hilton reservation for a DoubleTree hotel tonight. My cancellation policy for the booking was 4pm today with no penalty. If this were January 10, 2015 instead of November 10, 2014, my same situation would have cost me $122.
New Hilton Cancellation Global Policy starts January 2015
Hilton is changing its global cancellation policy on January 1, 2015. Reservation cancellation guidelines will have a minimum of 11:59 p.m. local hotel time the day prior to arrival, and you will be required to provide a credit card at the time of booking.
The rationale given is “We’re making this change so that we can provide you with a more consistent booking process and make more rooms available for when you need last minute travel accommodations.”
This means no more day of arrival cancellation policies. Canceled flight or missed morning connection that keeps you from reaching the city where your Hilton reservation is booked will mean you pay for the hotel room anyway.
As I plan hotel stays for trips, their new cancellation policy could place Hilton behind other hotel chains with more lenient cancellation policies.
I am a big fan of same day cancellation with no penalty for hotel bookings. Hopefully this cancellation policy is not a trendsetter among the major hotel chains.
11:59pm day before arrival cancellation is only a minimum.
Of course, this updated Hilton cancellation policy only sets a minimum standard. Some hotels, especially resort properties, may still have 2 or 3 days, and even 7 or 14 days before arrival policies for cancellation with no penalty.