Yesterday I posted Live testing Hilton Best Rate Guarantee where I found an exact match room discount on Expedia.com for Hampton Inn Denver Downtown. I booked a $149 room rate on Hilton and then submitted a Best Rate Guarantee claim against a $124 rate on Expedia.
Hilton’s response time was less than 8 hours to approve my claim. The email stated my $50 American Express gift card will come after my stay.
But, there was a catch!
Hilton notified me that the Standard Two Queens room type I booked was no longer available on Expedia. Ironically, I would have preferred a Standard King and received a lower rate if that had been the room type for my claim.
Expedia rate for ‘Standard Room with Two Queen Beds’ is the room type I booked on Hilton for $149 and my best rate guarantee claim was based on the same room type listed for $124 on Expedia.
Hilton Best Rate Guarantee Approved with a Catch
Hilton approved my best rate guarantee claim using an entirely different higher room category rate. My rate dropped from $149 to $140 based on the Expedia rate for a Two Queens Studio.
Hilton rate for a Two Queens Studio was $169 compared to Expedia $140.
My Best Rate Guarantee was approved by Hilton, however, the rate drop was only $9 rather than the $25 I anticipated. The adjusted $140 Hilton rate provided by the Best Rate Guarantee was still $8 more than the $132 rate on Expedia for a Standard King Room at the Hampton Inn Downtown Denver. There is nothing in the Hilton email to indicate I will receive the Two Queens Studio room category upgrade.
No way Hilton would have approved this BRG claim if room types were reversed and I made a claim for Two Queens Studio based on Hilton’s $169 rate citing the Expedia $124 rate for a Standard Queen.
Bottom line is the adjusted Hilton best rate guarantee room total after tax is $161 with a $50 American Express gift card to be delivered after the stay for a $111 hotel room.
My first thought was to simply cancel the reservation and start another Hilton best rate guarantee claim.
Then, I saw Expedia won’t work today for another best rate guarantee claim at this hotel.
Did Expedia get a hand slap from Hilton? Other online travel agencies and Hilton’s website show availability at the hotel, just not for the Standard two queens room type I booked.
Ric Garrido of Monterey, California is writer and owner of Loyalty Traveler.
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