The IHG Reel Summer promotion email announcement today pissed me off when I could not register for the offer through the link provided. Then, IHG emailed again five hours later with a 500 bonus points apology.
Reel Summer is the new IHG Rewards Club global promotion launched today. Stay 3 nights from May 15 to September 2, 2014 and earn 5,000 bonus points. I received an email at 1:30pm today California time.
Simple and easily achievable bonus offer for summer travel all over the globe and three nights earn 5,000 bonus points. These are sufficient points for a free PointBreaks award free night at 5,000 points.
I clicked the “Register Now” button.
I clicked the “Register Now” button again for promotion code 7093.
IHG Rewards Club promotion registration denied.
“The code you entered is invalid for your membership. Please check the qualification requirements for your country, region or program. For further assistance please visit the IHG Rewards Club Customer Service Center page.”
After a couple more tries, I gave up trying to register for the promotion. I was annoyed at IHG Rewards Club for somehow messing up my promotion registration email.
At 6:30pm another email from IHG Rewards Club arrived.
Due to a technical issue, you may have had difficulty registering. We have confirmed that the issue has been corrected. Please register now. For your inconvenience, we will be awarding you with 500 bonus points which will be automatically deposited into your account.
As one of our most valued IHG® Rewards Club members, we’d like to offer you an exclusive opportunity to continue your winning ways. All you have to do is stay 3 nights and earn 5000 bonus points . Register today and complete your stays at any of IHG’s 4700 properties worldwide between May 15 and September 2, 2014, to take full advantage of your offer. It’s one more way we like to reward our loyal members.
Nice gesture from IHG Rewards Club.
Now, I am registered.
Ric Garrido of Monterey, California is writer and owner of Loyalty Traveler.
Loyalty Traveler shares news and views on hotels, hotel loyalty programs and vacation destinations for frequent guests.