Apr282014

Hyatt free night certificates have less award availability than points awards

This past week I made two Hyatt Gold Passport room night reservations using 15,000 points per night for a category 4 hotel. There was no availability when trying to redeem my free night certificates earned from Hyatt Gold Passport Endless Possibilities promotion and Hyatt Visa credit card annual free night certificate.

When I tried to change the award reservation from points to the free night certificate over the phone, the Hyatt Gold Passport customer service representative stated standard room award availability comes from different inventory pools for free night certificates, vs. Hyatt Gold Passport points vs. ‘My Elite Rate’ 20% off.

Here are some screen shots to show how standard room availability changes depending on how you are trying to book the room.

 

Hyatt My Elite Rate

Hyatt Gold Passport “My Elite Rate” offers 20% off the daily rate of any standard room.

Exclusive 20% discount
Look for the new My Elite Rate — exclusively for Platinum and Diamond members — and enjoy 20% off the daily rate on any standard room in 2014 (subject to availability).
Once you’re logged in to your Hyatt Gold Passport account on hyatt.com, look for the My Elite Rate or simply request it when you book a reservation through a Hyatt Worldwide Reservation Center. Please note that the My Elite Rate will not appear when other Special Rates (i.e. AAA, Government, etc) are requested and displayed. The My Elite Rate must be booked at the time of reservation.

Hyatt Exciting New Membership Benefits

The Hyatt Gold Passport “My Elite Rate” introduced in January 2014 offers 20% off the daily rate on any standard room.

Endless Possibilities promotion January 15 – April 30, 2014

Beginning January 15, 2014, members will have more reward options with the Endless Possibilities promotion. Members can earn a free night or thousands of bonus points after every five nights you stay with us by April 30. 

Choose Free Nights

Earn a free night at any Category 1-4 Hyatt hotel worldwide after every five nights. Enjoy four free nights after you stay a maximum of 20 nights. Redeem free nights with no blackout dates through July 31, 2014.

Obviously no blackout dates is not the same as award nights will be available anytime there is standard room availability.

Andaz Savannah Case Study

Andaz Savannah rates

Andaz Savannah shows ‘My Elite Rate’ availability.

When I checked the box “Show Hyatt Gold Passport Points”, a different screen appeared showing no points award availability and an offer for a much higher $299 Diamond guarantee room rate.

Andaz Savannah no rooms

 

Hyatt Regency Savannah case study Free night certificate vs. points award

Since the Andaz Savannah was not available for points, I turned my attention to Hyatt Regency Savannah.

There was points award availability for Hyatt Regency Savannah and “My Elite Rate” availability for a King Room.

Hyatt Savannah

Hyatt Regency Savannah – King Room for 15,000 points or $167.20 per night.

Hyatt Savannah no rooms

Yet, when I tried to book the hotel using my free night certificate, the Diamond guarantee availability message came up again offering two double beds at this hotel room for $299 per night.

There was standard room award availability using points and standard room availability for “My Elite Rate”, but no availability when trying to redeem my category 1-4 free night certificate earned from the Endless Possibilities promotion or my Hyatt Visa category 1-4 free night certificate.

Hyatt Gold Passport customer service stated that Hyatt Gold Passport free night certificate inventory comes from a different pool of standard room awards than points awards.

Obviously, free night certificates have a more restricted “standard room” inventory pool than either points awards or ‘My Elite Rate’ bookings.

Endless Possibilities free night certificates expire July 31, 2014. On top of the quick expiration date is the more restricted availability of rooms for redemption using these free night certificates compared to points awards.

Bottom Line: In future Hyatt Gold passport Promotions, take into consideration that free night certificates are harder to redeem than points for award nights.

About Ric Garrido

Ric Garrido of Monterey, California started Loyalty Traveler in 2006 for traveler education on hotel and air travel, primarily using frequent flyer and frequent guest loyalty programs for bargain travel. Loyalty Traveler joined BoardingArea.com in 2008.

More articles by Ric Garrido »

Pingbacks

  1. […] This past week I made two Hyatt Gold Passport room night reservations using 15,000 points per night for a category 4 hotel. There was no availability when trying to redeem my free night certificates earned from Hyatt Gold Passport Endless Possibilities promotion and Hyatt Visa credit card annual free night certificate. When I tried to change the award reservation from points to the free night certificate over the phone, the Hyatt Gold Passport customer service representative stated standard room award availability comes from different inventory pools for free night certificates, vs. Hyatt Gold Passport points vs. ‘My Elite Rate’ 20% off. Read full article […]

  2. […] This past week I made two Hyatt Gold Passport room night reservations using 15,000 points per night for a category 4 hotel. There was no availability when trying to redeem my free night certificates earned from Hyatt Gold Passport Endless Possibilities promotion and Hyatt Visa credit card annual free night certificate. When I tried to change the award reservation from points to the free night certificate over the phone, the Hyatt Gold Passport customer service representative stated standard room award availability comes from different inventory pools for free night certificates, vs. Hyatt Gold Passport points vs. ‘My Elite Rate’ 20% off. Read full article […]

Comments

  1. I noticed a similar situation on the Hilton website. When I tried to make a reservation at a property for a single day, and said my dates were flexible, the hotel showed availability every day for day after day. When I checked for five consecutive days, the hotel showed no available start and end dates. Has anyone seen this with the Hilton website? I’m hoping the workaround is to call HHonors, in order to book with points and still get the VIP deal of the fifth night free.

  2. I feel a bit for the people who chose the 1-4 certificates now, hopefully Hyatt will step in an make this right for them (considering they are all likely Diamond or Platinum)- especially considering the short usage time they came with. I made it over 20+ nights at Hyatts this quarter (due to Starwood’s ‘lack’ of a decent promotion) which made taking the points easier…. but I would not have been happy having earned a certificate or two to use in two months, with limited usability.

  3. I got this too, trying to use Hyatt Visa free nights vs. points at the Grand Hyatt Hong Kong. Points showed all nights available. Agent said no except for two nights, which I promptly booked with the freebies, then made points reservations around them. Sheesh!

  4. Hi Ric
    I am a Hyatt Gold Passport Ambassador from Flyertalk and would be happy to try and assist in getting your free night redeemed from the recent promotion if I can.
    In discussions with Hyatt in Omaha this afternoon they believe the award should be able to be booked and should normally not be more difficult to book then point awards as they should be coming from the same inventory. So one of us may have been given incorrect information 🙂
    In the instance where what you experienced happens there are usually work arounds
    Feel free to contact me at my email address in my details or directly through Private Mail on Flyertalk
    Thank You for your outstanding blog and your support of Hyatt Gold Passport.

    Best Regards
    777 Global Mile Hound
    Hyatt Gold Passport Ambassador Flyertalk

  5. I searched 6 properties around the world.cAll 6 properties had award nights but I couldnt redeem Hyatt free night. Looks like Hyatt endless possibility free night promotion is worthless.

Comments are closed.