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Mandarin Oriental offers free internet worldwide for loyal guests

Mandarin Oriental Hotels are a chain of 45 luxury hotels in 26 countries. I have visited a few Mandarin Oriental hotels, but I have only ever stayed the night in the Mandarin Oriental Las Vegas back in December 2010 when Expedia Canada published a mistake rate package and the Mandarin Oriental hotel stay cost me $12 for one night. I took loads of pictures.

Looking back over my article from 2010, I see internet was $18 per day at Mandarin Oriental Las Vegas. And the hotel chain had 30 hotels in late 2010 with plans to expand the chain by 50%. Looks like Mandarin Oriental met their expansion target in the past three years.

Now, internet is free for any guest who books through Mandarin Oriental direct channels on a published rate and completes a customer profile for Mandarin Oriental.

Mandarin Oriental profile

Mandarin Oriental ‘My Profile’.

Mandarin Oriental even has its own Best Rate Guarantee policy offering 10% off a lower competing rate.

Mandarin Oriental Best Rate Guarantee policy.

My Expedia rate in 2010 still would not have qualified for free internet under these new rules since I booked a Air + Hotel package rate through Expedia.

I’ll keep my eye out for Best Rate Guarantee claims. Mandarin Oriental San Francisco in the financial district is the top 11 floors of the city’s third tallest skyscraper. I have been in the hotel’s skybridge walkway. Still have not stayed in a room there yet.

Mandarin Oriental complimentary internet policy link.


  • mikey November 19, 2013

    free internet, wow! even the inexpensive places we stay in thailand ( 500 bht a night) has free wifi

  • Ric Garrido November 19, 2013

    @mikey – I think frequent hotel guests at high-end properties know there is an inverse correlation between published rate and free internet access compared to midscale and budget chains.

    The higher the hotel market segment, the more expensive internet access is for guests.

    Resort fee add-ons to room rate cover internet in many high end hotels. High daily fees for internet access are common in the luxury hotel market.

    Mandarin Oriental has started this policy with 45 hotels.

    Big deal for IHG hotels with Holiday Inn, Crowne Plaza and InterContinental Hotels to offer free internet for all loyalty members worldwide in 2014. That is around 1,500 hotels with free internet that didn’t have it before. This expands free internet at IHG brand hotels to all 4,500+ hotels worldwide.

  • Jess November 19, 2013


    I’ve always had to ask for it to be taken off at checkout. Staff at MO Las Vegas was always a bit apologetic about it.

  • StuckInTraffic November 19, 2013

    @mikey, that free internet not as good. Look we all like free internet, but I have always found internet at places where they charge for it be consistently good and in many cases what is required to get business done.

  • mikey November 20, 2013


    I’ve had good luck so far, last month we were at the nanai residence, patong ( under $20 a night) and I was able to watch red dawn full length movie on youtube on my tablet.

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