Wyndham Rewards 16K per stay fallout over targeted-members-only promotion claim

Wyndham Rewards 16,000 points per stay promotion for up to three stays by December 31, 2012 at any of 20 new hotels received plenty of attention when View from the Wing posted Wednesday, Oct 17 “Opportunity to Buy Miles at $0.008 in Your Choice of Airline Programs Thanks to Wyndham Rewards”.

That is $8 per 1,000 miles for those without a mental geek calculator.

A couple hours later on October 17, I posted Wyndham Rewards 48K points on 3 stays.” Admittedly, my blog post title was not as alluring a title as Gary Leff’s.

Update 10am Pacific, Fri 10/19: The promotion page has been updated with this term:

Only members who received the direct mail invitation are eligible for this offer.


Wyndham Rewards promotion page for 16,000 points per stay (targeted)

What made this deal particularly attractive is the Wyndham Rewards promotion page made no mention of this offer being targeted to a subgroup of members. The same offer ran from August 6 through October 6 with the term that Wyndham Rewards members must click through their member email. I wrote about the earlier offer on August 14 and put “targeted” in my blog post title, Wyndham Rewards 16,000 points per stay Aug 6-Oct 6, 2012 (targeted promotion).

The absence of any targeted group in the T&C of the current promotion led me to think Wyndham Rewards opened this offer up to all members in a follow-up promotion to the similar promotion that ended last week.

The other factor that helped this promotion gain traction with people looking to earn cheap miles was the Wyndham Rewards program rules state members receive hotel points when their credit card is charged for a no-show stay.

I certainly don’t advocate people book hotel stays with the intention of being a no-show. But I can understand why people would book and pay for hotel room reservations with no intention of actually staying.

The current two Wyndham Rewards promotions offer the opportunity to earn 55,000+ points for under $200 and exchange those points for 22,000 airline frequent flyer miles. Thus back to the headline on View from the Wing advertising the opportunity to buy airline miles at the rate of $8 for 1,000 miles.

I figured with Gary’s detailed description of how a person can just book and pay for the cheapest stays at any of the 20 Wyndham properties and not even plan to show up while earning 22,000 miles was an enticing offer that would go viral in social media. 

The Fallout – Wyndham Rewards responds this is a targeted member only promotion

Wyndham Rewards 2, Company Representative member on FlyerTalk posted yesterday and today that this offer was a direct mail targeted offer that does not apply to all Wyndham Rewards members.

Sorry for the confusion everyone. To clarify there were 2 parts to this promotion.
First part were for members who were targeted through email and the dates for that part were August 6, 2012 to October 6, 2012 and completed by October 9, 2012.
Second part is for member’s who were targeted through direct mail. Dates for this part are 9/12/12 to 12/31/12 and completed by 1/3/13.
To qualify you need to have been sent the direct mailer and book through the link provided. If you were not sent the direct mailer and you book through the link you will not receive the points for the promotion.
The second part of this promotion is not an extension of the first so if you had received the email and had not completed your stay you are not able to take part in the second part of the promotion unless you had also received the direct mail offer.
Hope this clears up any confusion.

Wyndham Rewards 2, company representative


Thursday, October 18, 2012 11:17am Colorado time

Just an hour ago, October 19, 2012 8:33 mountain time, this follow-up post by Wyndham Rewards 2 on FlyerTalk.


I hope this will help to clarify for everyone…
There were 2 separate offers.
One offer was communicated to a group of existing members through an email invitation. This offer ended 10/6/12. Only those members who received the email invitation were eligible for this offer.
The second offer was communicated to a group of existing members through a direct mail invitation. Only those members who received this direct mail invitation are eligible for this offer. This offer is valid through 12/31/12.

Wyndham Rewards 2, company representative on FlyerTalk Oct. 19

Here are the Wyndham Rewards promotion terms still posted at the time of this writing 8am Pacific 10/19/2012.

* To qualify for the “16,000 bonus Points” promotion (the “Promotion”) and earn 16,000 Wyndham Rewards® points, the member must

(i) be an active member

(ii) book a stay at any of the 20 participating properties at a qualifying rate between 9/12/12 and 12/31/12 and complete their hotel stays by 1/3/13 (the “Promotion Period”).

Members will receive 16,000 Wyndham Rewards points for up to three stays within the Promotion Period at any of the 20 properties regardless of the number of rooms booked.

16,000 bonus points is redeemable for one free night stay at a Tier 4 hotel. Member stays with check-out dates after 1/3/13 will not be counted towards the Promotion.

Members should allow six to eight weeks after completion of stay for the enrollment points and stay bonus points to be credited to their account.

The terms simply state the member must be an active member of Wyndham Rewards and book a stay.

Bottom Line:

This is a confusing situation with Wyndham Rewards. They may ultimately It now looks like Wyndham Rewards will refuse to honor the promotion for members who are not on their targeted list.

Wyndham Rewards may drop this promotion altogether.

The only people really impacted at the moment are people who booked prepaid, nonrefundable reservations.

I am not a fan of prepaid, nonrefundable reservations at all. I avoid them whenever possible. I did not even consider booking this offer with prepaid, nonrefundable reservations since shit happens.

Wyndham Rewards could always state that their no show stays earn base points, but not promotional bonus points and be within their program rules. This promotion may get Wyndham Rewards rethinking their program terms regarding no show stays earning points.

I think this promotion will have more fallout and Wyndham Rewards responses in the coming days.

Stay tuned.

Ric Garrido, writer and owner of Loyalty Traveler, shares news and views on hotels, hotel loyalty programs and vacation destinations for frequent guests. You can follow Loyalty Traveler on Twitter and Facebook and RSS feed.

About Ric Garrido

Ric Garrido of Monterey, California started Loyalty Traveler in 2006 for traveler education on hotel and air travel, primarily using frequent flyer and frequent guest loyalty programs for bargain travel. Loyalty Traveler joined BoardingArea.com in 2008.

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  1. its funny–i booked these, but when I go into manage reservations, nothing comes up–does this mean that they pretty much didnt go through? I have email confirmations too…

  2. I booked a pre-paid/nonrefundable reservation for next week. Still waiting to hear back from Wyndham about their two options: 1) allow me to receive the bonus points; or 2) cancel my reservation and provide me with a full refund.

  3. Looks like they finally got around to changing the terms. Guessing they will have a lot of CC disputes coming their way if they don’t allow cancellations for non-refundable stays.

  4. I have 3 upcoming non-refundable reservations. I checked my credit card’s pending transcations, and nothing. Next, I called my credit card company and reported it lost or stolen. Good Luck to these suckers getting a penny out of me, this time or any other time!

  5. How do you know if you were targeted? I deleted the email but I’m a member who received the offer for the 5500 bonus points.

    Is there a way to find out if I’m a targeted member?

  6. @Angeleno228, seriously? Instead of maximizing your chances to dispute you may be minimizing them. Not only that, but depending on how it plays out, the card issuer could close your accounts for making false statements about charges you authorized. Not something you want to do, particularly if we are talking about Chase.

  7. @Angeleno228 I’m on the same boat as you. Do you think Wyndham will bill us if the credit card doesn’t go thru? Since the rates we booked are non-refundable, I’m not sure what the implications are if the credit card declines. I would hate to receive a bill in the mail for this…

  8. @HikerT, first of all, the card is not Chase. And quite honestly good luck proving that I am making a false statement that I lost my card. Seriously? I think it would be much easier to negotiate with Wyndham or the property if they want their money than negotiating when they already have your money.

    @Simon, that’s always a possibility, but the likelihood after this debacle, I don’t think so. But that is just my own opinion.

  9. You can cancel it and get a full refund before your credit cards get charged, even if you made a nonrefundable reservation.

  10. @Angeleno I was able to cancel my non-refundable reservations after explaining to the customer care rep the whole fiasco with the points not being honored. She called Wyndham Rewards and confirmed the new T&C. I told her they just changed it today. She called the property and they cancelled the reservations no problem. I would try calling the property and see if they would cancel your reservations for you. Good Luck!

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