Starwood Hotels summer promotion for a free night at a New York property with an approved Best Rate Guarantee claim after just eight days into the offer scheduled to last from June 4 to September 3, 2012.
Looks like several Loyalty Traveler readers scored a free night based on the comments in my blog post from June 7 when I wrote “Free Night in NY with SPG BRG claims June 4-September 3, 2012”.
The original BRG link webpage looked like this last week offering a free night for an approved Best Rate guarantee claim at a participating New York Starwood Hotel:
Today the link shows this picture instead:
40% off a second night is not quite the same deal.
*Statement Regarding Discontinued Rate Guarantee Free Night Offer
We’d like to thank everyone for their interest in our best rate guarantee free night promotion. We are, unfortunately, immediately discontinuing this promotion until further notice due to unforeseen circumstances. Rest assured that all free nights that were approved under this promotion will be honored. We will also honor this promotion for any valid Best Rate Guarantee claims that comply with the promotion terms and that were submitted prior to midnight Eastern Standard Time on June 12, 2012. After this time, any individual that submits a valid Best Rate Guarantee claim may elect to receive 2,000 Starpoints or 10% discount off of the competing rate.
We truly appreciate your business and your loyalty to Starwood Hotels & Resorts. Please check out the numerous other promotions we have available to help you make the most of your travel with us.
© 2012 Starwood Hotels & Resorts Worldwide, Inc.
Another deal bites the dust. Congratulations to all those who were successful in booking a free night with 2,000 bonus Starpoints.
Obviously Starwood Hotels and all the hotel chains still have an issue with providing the lowest price for their hotel rooms on their own websites.
I still think the Starwood Best Rate Guarantee procedure is the best available due to the fact that members can get a claim approved prior to booking a room. I hope this promotion debacle does not change the way they handle BRG claims.
Ric Garrido, writer and content owner of Loyalty Traveler, shares news and views on hotels, hotel loyalty programs and vacation destinations for frequent guests. You can follow Loyalty Traveler on Twitter and Facebook and RSS feed.