Best Western has a new Low Rate Guaranteed policy for a $100 Best Western Travel Card if you find a lower rate on another online travel agency website within 48 hours of booking a hotel at BestWestern.com. The lower rate is matched plus a $100 hotel credit for a future stay. Great Deal! Right?
Best Western says submit a claim when you find a lower rate for the Best Western hotel within 48 hours after booking on BestWestern.com. Best Western reservations made within 48 hours of hotel arrival are not eligible for claims.
The online travel agency room rate must meet these conditions:
- same hotel
- similar room type
- same dates
- same number of people on reservation
- same currency and at least US$1 difference in rates on other website.
- the rate must be bookable by the general public when Best Western customer care agent validates claim.
- opaque sites that do not reveal the name of the hotel until after booking, like Priceline and Hotwire, are not eligible for claims.
Points or miles earned are based on room rate actually paid after Best Rate Guarantee claim processed.
This Best Rate Guarantee policy is only for residents of U.S., Canada and the Caribbean when staying at Best Western hotels in the U.S., Canada or Caribbean.
Other international locations and residents of other regions are still only eligible for a 10% rate discount on the lower rate found on a third party travel agency for approved claims.
Loyalty Traveler analysis
A $100 BW Travel Card is a good value Low Rate Guarantee if you have a claim approved.
I still object to the fact that no hotel chains follow the terms of Starwood Hotels and Hyatt Hotels who allow guests to file a Low Rate Guarantee claim before making a reservation on any site.
What good is a Best Rate Guarantee when I see a lower rate on a competing website, and I am faced with the choice of booking the lower rate or booking the higher rate on Best Western and file a claim?
He said, “We haven’t had that spirit here since nineteen sixty nine” Eagles- ‘Hotel California’
While Kayak has lost its usefulness it once had when hotels could be filtered by hotel loyalty program, the fact that all Best Western hotels are in one brand means Kayak is still useful for filtering Best Western Hotels.
Kayak.com is a useful website for finding hotels eligible for Low Rate Guarantee claims. On the left side of the page is a box for “Hotel Name/Brand”. Type in Hilton or Starwood or Marriott or Best Western and Kayak gives the selection choice to filter hotels for only “All Hilton brands” or “All Marriott brands”. I filtered this search to “All Best Western brands”.
EasyClickTravel,com is an online travel agency that I have used before for approved low rate guarantee claims. The $92 rate on EasyClickTravel.com listed is $17 less than the BestWestern.com rate.
EasyClickTravel.com has a rate of $105.75 after tax. BestWestern.com shows $125.90 for this same room after tax.
Bottom line: Best Western may approve my claim and I get a $100 gift card and the lower rate.
If Best Western rejects the claim for some reason I can’t see at this point, then I paid $20 more than I needed to pay for the same room.
Hopefully the Best Western Rewards points I earn from the hotel stay are worth at least $20 that I overpaid for the room.
For me personally, a Best Rate Guarantee that requires me to book the hotel room on BestWestern.com first is only useful if I have a rate that can be cancelled in case my Low Rate Guarantee claim is not approved.
When I really need a hotel room though, I don’t want to play booking games poker. In this post I have shown how easy it is to find a Low Rate Guarantee claim. I found this hotel in about five minutes. But I don’t want to gamble on whether the room shown in this post is an eligible Low Rate Guarantee with Best Western.
Now if I saw this with a Starwood Hotel or Hyatt Hotel, then I would be filing my claim and see if I could get a great rate deal for San Francisco. Starwood Hotels’ Best Rate Guarantee gives 10% off the lower rate, but I almost always take 2,000 Starpoints and a match of the lower rate. Hyatt’s Best Rate Guarantee will reduce the lower rate by 20%.
This is a good effort from Best Western and some guests are going to be excited to get a $100 Best Western Travel Card.
The complete pdf Best Western Best Rate Guarantee Terms & Conditions.