This piece requires some reader feedback to determine if there is a systemic problem with Gold Passport base point earnings or just my account posting incorrectly.
I have stayed at four different Hyatt Hotels in the past month. Looking over my account I notice that the base points posted for each hotel stay is slightly less than the expected 5 points per dollar awarded for base room rate I paid.
My base points posted for my last four hotel stays are 4.85% less than what I calculate I should have received for the room rate I paid using the 5 base points per dollar earn rate for Hyatt Gold Passport.
I have questioned Hyatt Gold Passport about this issue twice. The response I received is the hotel is responsible for keying in the room rate used to calculate base points.
I can understand one hotel incorrectly keying in a room rate, but to have all four hotels I stayed at this past month incorrectly key in the room rate is highly unusual.
A discrepancy almost too small to detect with the naked eye
The difference in base points posted and what I estimate should have been posted is so small that it could easily go undetected. My account has been corrected after going through each hotel stay folio with a Gold Passport Diamond member customer service representative.
But I sure would like to know how widespread this issue is for Hyatt Gold Passport members. That is why I want you to check your accounts and provide some feedback.
Here are my actual numbers from my last four Hyatt hotel stays over the past month.
2,866 base points actually posted and I estimate 146 missing points for $602.80 in hotel rate base spend that should have earned 3,012 base points. I rounded down in all calculations and I am only considering the room rate before tax.
My account was short-changed 146 base points from 4 hotel stays on $602.80 in spend. Basically I was shorted $29 worth of base points which also affects my 30% Gold Passport elite bonus points by another 43 points. Missing 189 points after $600 in hotel spend is such a small discrepancy that I might have easily overlooked the difference.
Overall, this is a 4.8% short-change in base points earned for my four hotel stays.
The reason I noticed the base points discrepancy is I did not receive 5,000 bonus points for two of my hotel stays booked with the Hyatt 5000GP rate for two-night stays in participating California hotels. The base points discrepancy caught my attention as I looked over the different hotel stay folios from the past month.
My real question for readers is “How widespread are these discrepancies between room rate paid and base points earned?”
15 Million Points would be a Big-Change Discrepancy
Multiply my short-changed account of 146 points on $602 in hotel spend by 100,000 Gold Passport members. Assume a nearly 5% shortfall in base points per person and you have a cumulative 15 million missing points from Gold Passport members’ accounts.
Now that would be a serious issue to be redressed for Hyatt Gold Passport members .
I am reminded of the movie “Office Space” where the software engineers who are about to be fired plant a virus in the computer system to siphon a fraction of a cent from each transaction and end up embezzling a large amount of money.
Please comment Hyatt Gold Passport members so we can all see if base points short-changing is a common occurrence.
Is base points short-changing an anomaly specific to my Hyatt Gold Passport account or do others see a base points discrepancy with Hyatt Gold Passport earning on recent stays?