Grand Hyatt San Francisco at Union Square
- electronic mini-bar, patio door only opens four inches
- Internet is $9.95 for 24 hours.
- No convenient outlets for ironing board. The perfect place to set up ironing board (near TV) had no outlets around. Fortunately a 12-ft cord and I could reach under table to plug in iron.
Drawback of Hyatt Grand is bathroom needs remodeling. First off would be the simple addition of a curved shower rod. This is one of the few rooms I have stayed in over the past few years without a curved shower rod, and the only upscale hotel without this simple feature. It is a $10 upgrade. And then the shower curtain they have was quite difficult to pull closed as the curtain stuck to the rod.
Cracks and chips in bathroom counter and floor tiles became more noticeable to my eye after a day in the room (not spent exclusively in the bathroom).
Back to the mini-bar and I see that domestic beer is $6.50 and imported beer is $7.00. That isn’t surprising to me. What is shocking, and I don’t ever recall seeing this before in a mini-bar is that on top of tax there is a 20% restocking fee. That $7.00 imported beer is $8.40 + 14% tax = $9.58/beer. That makes a neighborhood bar look like a great deal.
- The Regency Club lounge is on the 32nd floor. This is available to invited elite members or Club Regency room rates (usually $40 to $100 per night more). The lounge provides the same great views as the Grandviews restaurant on the 36th floor. The lounge is open throughout the day for a space to hang out with sodas and some beverages available and food during certain times of the day.
- The staff were attentive, receptive, and proactive at the Grand Hyatt at Union Square which is a level of service I didn’t see at the Hyatt Regency San Francisco or at the Westin St. Francis on Union Square over several stays last November. This is the level of service I typically find at upscale international hotels.
Room rates are frequently higher at Grand Hyatt San Francisco compared to the Hyatt Regency San Francisco. The Grand Hyatt San Francisco is only a Category 3 hotel for Hyatt Gold Passport points redemption at 12,000 points per night while the Hyatt Regency is a Category 4 hotel at 15,000 points/free night.