Grand Hyatt San Francisco at Union Square
- electronic mini-bar, patio door only opens four inches
- Internet is $9.95 for 24 hours.
- No convenient outlets for ironing board. The perfect place to set up ironing board (near TV) had no outlets around. Fortunately a 12-ft cord and I could reach under table to plug in iron.
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Drawback of Hyatt Grand is bathroom needs remodeling. First off would be the simple addition of a curved shower rod. This is one of the few rooms I have stayed in over the past few years without a curved shower rod, and the only upscale hotel without this simple feature. It is a $10 upgrade. And then the shower curtain they have was quite difficult to pull closed as the curtain stuck to the rod.
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Cracks and chips in bathroom counter and floor tiles became more noticeable to my eye after a day in the room (not spent exclusively in the bathroom).
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Back to the mini-bar and I see that domestic beer is $6.50 and imported beer is $7.00. That isn’t surprising to me. What is shocking, and I don’t ever recall seeing this before in a mini-bar is that on top of tax there is a 20% restocking fee. That $7.00 imported beer is $8.40 + 14% tax = $9.58/beer. That makes a neighborhood bar look like a great deal.

- The Regency Club lounge is on the 32nd floor. This is available to invited elite members or Club Regency room rates (usually $40 to $100 per night more). The lounge provides the same great views as the Grandviews restaurant on the 36th floor. The lounge is open throughout the day for a space to hang out with sodas and some beverages available and food during certain times of the day.
- The staff were attentive, receptive, and proactive at the Grand Hyatt at Union Square which is a level of service I didn’t see at the Hyatt Regency San Francisco or at the Westin St. Francis on Union Square over several stays last November. This is the level of service I typically find at upscale international hotels.
Room rates are frequently higher at Grand Hyatt San Francisco compared to the Hyatt Regency San Francisco. The Grand Hyatt San Francisco is only a Category 3 hotel for Hyatt Gold Passport points redemption at 12,000 points per night while the Hyatt Regency is a Category 4 hotel at 15,000 points/free night.
I would definitely take advantage of the lower redemption rate and stay at the Grand Hyatt while that option is available.