Hotel Loyalty 2014-Q1 hotel promotions hotel marketing Marriott Hotels Marriott Rewards (replaced by Marriott Bonvoy)

Marriott Elite Status Mismatch. We’re sorry.

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  • February 27, 2014
  • 3 Comments
  • 191 Views

Browsing my emails this morning and I opened an email sent from Marriott yesterday with the subject title, “Richard’s February Deals + Discoveries”.

There is a grid of Marriott deals displayed.

Marriott Feb deals

Elite Exclusive Rates in Paris, France with 15% off is the first link I clicked.

Marriott Elite Status Mismatch

Marriott Elite Status Mismatch

We’re sorry. Viewing this Elite Offer requires a higher Marriott Rewards Elite status than you have presently achieved. We cannot display the information you have requested.

We apologize for the inconvenience.

Thank you.

Marriott showed me the deals and I did make a discovery.

Not exactly the way to endear me to Marriott Rewards when I am sent targeted offers I can’t view.

Is this supposed to be my personalized incentive to reach Marriott Rewards Gold elite?

Welcome to the Millennial age of hotel marketing!

*****

Ric Garrido of Monterey, California is writer and owner of Loyalty Traveler.

Loyalty Traveler shares news and views on hotels, hotel loyalty programs and vacation destinations for frequent guests.

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3 Comments

  • StuckInTraffic February 27, 2014

    Not that surprising, this is an area Marriott is just plain awful. They don’t know what they want and on top of it they outsource it all.

  • Ben February 27, 2014

    Hah! I got an email yesterday from art’otel (Club Carlson) promoting a ‘stay 3 pay 2’ promotion for art’otel Amsterdam as the headline. Clicked through to read the terms (book exactly 3 nights, stay by 12/31/14) and tried booking it. The days I’m in Amsterdam it’s not offered, and none of the other 2 dozen or so dates I tried either (weekday or weekend, high season or low).

    Asking them on social media had them come back with ‘call reservations to see availability’.

  • Travis Swanson February 27, 2014

    The art’otel in Amsterdam only shows standard rooms available if you put one person as the occupant. If there are more, you have to call Starwood, and there is a premium. Lame.

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