I am traveling 16 of the next 17 days and staying in ten or so different hotels in seven or more different cities. This week I will be in Chicago for the Carlson Global Conference and next week Berlin for ITB 2013 travel trade show. The trip home from Berlin includes overnight stops in Oslo, Helsinki, London and Chicago.
Yesterday I had Best Price Guarantee claims approved for two nights in Chicago and one night in San Francisco. These approved claims mean the first night of the hotel stay is free and all three hotel stays are one night stays.
Last Wednesday I stayed at the Crowne Plaza Denver on a free night using IHG’s Best Price Guarantee reducing the $199 room rate to free.
IHG denied my claims twice over the weekend for a free night at the Crowne Plaza – St. James, London.
Crowne Plaza – St. James London = $251.70 on getaroom.com.
Standard Room on IHG site is 235 GBP = $356.56 USD.
The room is more than $100 USD less per night on getaroom.com.
My claim was denied since IHG Best Price Guarantee requires the third party site to post the room rate in the same currency as the hotel.
Dear Richard Garrido,
Thank you for contacting our office regarding the Best Price Guarantee in reference to rates at the Crowne Plaza London- St. James, UK. We appreciate the opportunity to assist you with this matter.
As per the terms of the program, the room price on the non-IHG website must be available in the currency of the hotel. The average nightly rate must be a minimum difference of 1% or $1 USD (or the equivalent in the hotel’s currency) of the IHG room rate, whichever is higher. The room price must be quoted, booked, and paid for in the currency of the hotel.
Although www.getaroom.com display GBP currency, your credit card will charge in USD only. Therefore, your claim won’t qualify for the Best Price Guarantee.
My IHG Best Price Guarantee rejection email on Sat, Feb 23.
The last sentences I put in bold font are a strange rationale for rejection. The rejection appears to be based on the fact that I have a US-issued credit card that bills in US Dollars. Therefore according to the rejection statement I can never get an approved Best Rate Guarantee through IHG for any international hotel that does not list its rates in US Dollars.
I resubmitted the claim using getaroom.com UK version with a room rate posted as 167.29 GBP.
That claim was rejected also.
So what does the blogosphere have to say?
Can anyone advise me on how to get a Best Price Guarantee claim approved for an IHG London hotel for this American with a US-based credit card?
I still have a couple of weeks to submit more BRG claims for London with IHG.
Ric Garrido, writer and owner of Loyalty Traveler, shares news and views on hotels, hotel loyalty programs and vacation destinations for frequent guests. Follow Loyalty Traveler on Twitter and Facebook and RSS feed.