I just got off the phone with my mother. She celebrated her birthday this week at the Wynn in Las Vegas. Mom needed to vent her frustrations.
So why does my Mom say she will boycott the Wynn hotel now?
My sisters prepaid her hotel stay. Turns out that when my mother checked into the Wynn she was asked for the credit card used to prepay the hotel room. She told the desk agent that the room was a birthday gift from her daughters, and then the desk agent asked if her daughter had given her the credit card for check-in.
“Why would I have my daughter’s credit card?” was my mother’s reply.
The Wynn hotel said they could not register her for the room if she didn’t have the credit card used to book the room and she would need to pay for the room with her own credit card (even though the room had been prepaid and the reservation was in my mother’s name).
This kind of set my mother off. If you think I sometimes go on rants here on Loyalty Traveler, all I can say is I am my mother’s son.
Take this resort fee and shove it
My mother provided her own credit card for check-in and then she noticed the room rate included a $20 resort fee. My mother hates resort fees.
I told my mom I had just paid a $40 per night resort fee for the Sheraton Nassau in the Bahamas and that is the way of hotels in resort locations.
My primary complaint about resort fees is there are no loyalty points applied to the resort fee. I don’t see the resort fee as similar to imposed government taxes and to me there seems to be no reason a resort fee should not earn loyalty points. But that doesn’t really matter for a non-chain hotel like the Wynn.
What really set my mother off about the Wynn’s resort fee is the computer screen stated a $20 per day resort fee and the desk agent was telling her the resort fee had increased to $25 per day as of February 1, 2012. Mom wanted to know why the computer screen at the Wynn reception desk and the agent were not feeding her the same line.
After all this hassle to check-in my mother decided to just cancel the hotel stay and go back home. My parents live about 15 miles from the Wynn.
After walking away from reception, she realized that the room was already prepaid, so after a respite to vent, she went back to the desk to attempt check-in for the second time.
She asked about an upgrade for her birthday. The receptionist told her they were a 2,000 room hotel and they couldn’t possibly offer complimentary upgrades for everyone staying for their birthday.
Now if she was willing to fork over another $40 they might have something a little better.
The frustration of check-in kind of spoiled her birthday celebratory mood. She got a room on a high floor overlooking the parking lot.
Hey Wynn! Do you want to help me help my mom end her boycott?
Seriously though. I am not trying to get my mom a free room at Wynn. Although, I think she would be happy if that were the result of this blog post.
A Lesson to Remember
My main point in writing this post is to make people aware of the issues that may arise when you pay for someone else’s hotel room on your credit card, like your daughter or son or parents, and you are not one of the guests checking in.
My parents have never had this problem before and I have used my credit card many times to book and pay for my parents’ hotel stays.
I guess Las Vegas is a city of scammers and Wynn must have been burned on enough occasions to set up their credit card policy.
My father’s birthday is the week after next. I think I’ll drive down to Los Angeles to be there with them at hotel check-in.
I would appreciate comments from people who have run into similar credit card issues at hotels. And if you want to bitch about hotel resort fees, then feel free to comment.