Posted by Ric Garrido

Starwood Preferred Guest ran a 1,000 Delta or Northwest miles bonus per stay in conjunction with the free weekend nights promotion from May through July. These promotions were combinable and did not require the SPG member to change account earning from Starpoints to miles. These were simply a gratis bonus for members who registered for the miles.

Loyalty traveler referenced this promotion last May 14 in this post.

http://loyaltytraveler.boardingarea.com/2009/05/14/spg-adds-1000-nw-or-dl-bonus-miles-per-stay-to-free-nights/

Yesterday I happened to be doing some Northwest Airlines research. To my surprise I saw there were no miles posted to my Northwest account from the SPG promotion. I went back to check if I had actually registered.

Here is the value of the Microsoft Office program OneNote. If you have not used OneNote, the basic function is OneNote allows portions of web pages to be copied into a notebook.

I rely on OneNote for record keeping. I went back to my May OneNote records and saw my SPG registration confirmation for the Delta or Northwest miles bonus.

spg-dl-nw-miles-promotion

SnagIt is another program that functions in the same way and SnagIt has the advantage of being able to copy entire web pages with embedded links. Also SnagIt allows you to draw, mark-up, and write on the web page.

While on the phone with Starwood customer service I was navigating through my Northwest account and I actually saw where 15 transfers for 1,000 miles were listed on my Northwest account from September 1, 2009, yet the miles were not showing up in my redeemable miles balance.

After a few minutes with an SPG agent it turns out there was some technical glitch with all the miles transfers from SPG happening as separate transactions and a limitation of one airline miles transfer per day.

Regardless of the technical issue, I am happy to report that my Northwest balance rose 15,000 miles today (15 days after 15 transactions posted – coincidence?).

Thanks Starwood and Northwest Airlines.

Now I just have to figure out if I am missing 1,000 miles due to a nonparticipating Starwood Hotel or if one of my stays was overlooked.

Loyalty Traveler record-keeping is time consuming.

My SPG Northwest Miles Transfers

My SPG Northwest Miles Transfers

 

4 Responses

  1. A great alternative to Microsoft OneOne is Evernote (http://www.evernote.com). Free, supported on many platforms (incl iPhone, Mac), and constantly getting enhanced. The best feature for me is that the information gets stored “in the cloud”, yet is also synched and thus available offline on each of your machines via client software or from any machine on the net via web browser.

    No, I don’t work for Evernote or have any other affiliation other than being a happy user of their software.

  2. Thanks for the software tip Oliver. I have not used that program yet.

    Ironic how just a heads up opens your eyes. Not an hour has passed since reading the comment about EverNote and I have come across two articles on using EverNote published in the past day.

    http://www.openforum.com/idea-hub/topics/the-world/article/14-practical-ways-to-use-evernote-guy-kawasaki

    http://www.openforum.com/idea-hub/topics/technology/article/evernote-an-essential-organizational-tool-for-smbs-jennifer-van-grove

  3. I have the same problem though mine is with Delta. Starwood customer service indicates that it is not their issue. Was that your resolution? I owuld be interested in any advice you have for getting this straightened out.

  4. First step I suggest is contact Starwood Preferred Guest and verify you were enrolled in the Delta miles promotion.

    If promotion registration is not confirmed by SPG, then you are done. Stop.

    Second – Verify SPG credited your stays?

    Third – Verify SPG sent the points transfers to Delta.

    If 1, 2, and 3 were completed by SPG (this was my situation), then you are done with SPG and your issue is with Delta:

    Fourth- Contact Delta to find out why Starpoints were not converted to DL miles.

    Good luck.

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